Our Excellent Customer Journey

Our 10 steps for a successful
Residential Customer Journey

Our 10 steps for a successful Residential Customer Journey

Enquiry

You can contact us by phone, email, Facebook or our website.

Enquiry Follow up

We will either call you to discuss your requirements and any site restrictions or if it is your preference, you can complete a customer enquiry information form.

At this stage it is important that we understand your energy consumption profile and energy costs. This informs the system financial performance assessment that we will give you.

Survey

At this visit we would validate our desktop assumptions to confirm the best location of your panels to ensure the systems performance is optimized taking account of orientation and shading. We will discuss with you the best location for the equipment, work out the cable runs etc.

Quote

We will provide you with a personalized quote, including a 3D design model and the systems financial performance assessment.

District Network Operator Permission | Planning Permission

If either of these are required, we will manage this process for you.

Pre-Installation Survey

We will contact you to double check the site survey information, and that your requirements have not changed. If there are any amendments or new considerations to take account of then we will agree them with you. We will also give you an indicative installation date.

Installation

We will call you at least a week in advance to confirm dates for scaffolding, any materials deliveries and the installation of the system.

Commissioning | Handover

An appropriately qualified member of the team will complete the system commissioning and sign off building regulations compliance. All our systems come with remote performance monitoring. We will ensure that you have downloaded the App, know how it works and how to interpret the data.

Paperwork

You will receive a handover pack which includes a schematic of the system, operations and maintenance information, details of warranties, the commissioning report, a building regulations compliance certificate, DNO MPAN details for the generation meter, an MCS Certificate and the Insurance Backed Guarantee.

Aftercare

Solar PV systems are relatively low maintenance however if you want some added piece of mind and to ensure it continues to operate to its optimum, we can offer an annual maintenance plan. Please ask for details.

What is a Solar PV Installation & how does it work?

What is it?

A solar PV (photovoltaic) installation refers to the setup of solar panels or modules to harness sunlight and convert it into electricity using photovoltaic technology.

Photovoltaic cells are semiconductor devices that generate direct current (DC) electricity when exposed to sunlight.

When multiple cells are connected in a structured manner within a solar panel, and several panels are installed together, it forms a solar PV system.

How does it work?

In simple terms, a solar PV (photovoltaic) installation works by converting sunlight into electricity through the use of solar panels. Here’s a step-by-step explanation:

Sunlight Exposure: Solar panels are installed in a location where they can receive sunlight. This is typically on rooftops, open fields, or other surfaces with good exposure to the sun.

Photovoltaic Cells: Each solar panel is made up of photovoltaic cells, which are semiconductor devices. When sunlight hits these cells, it excites electrons within the material, creating an electric current.

Direct Current (DC) Electricity: The electric current generated by the photovoltaic cells is in the form of direct current (DC). However, most of our electrical devices and the power grid operate on alternating current (AC).

Inverter Conversion: The DC electricity is sent to an inverter, a device that converts it from DC to AC. This makes the electricity compatible with the standard electrical systems used in homes, businesses, and the power grid.

Powering Appliances or Grid Connection: The converted AC electricity can then be used to power appliances and devices in the building where the solar panels are installed. If the solar PV system produces more electricity than is immediately needed, the excess can be fed back into the electrical grid, often earning credits or compensation for the system owner.

That’s essentially how a solar PV installation works. It’s a clean and renewable energy source that directly harnesses sunlight to generate electricity, providing a sustainable alternative to traditional fossil fuel-based power generation.

Why use us?

  • 25 year warranty on all solar panels
  • 10 year warranty on all inverters

  • Installations come with 24 month warranty

  • 24 month insurance backed guarantee*
  • MCS Certified for solar photovoltaic and battery storage solutions
  • HIES consumer code member
  • PAS2030 certified (MCS023 & Green Deal)
  • Trustmark registered
  • CPS accredited for building regulations self certification
  • Fully insured
  • Competitive pricing

Financing Available for Domestic

Our trusted finance partner Pheonix will be able to take an application from you in regards to financing your solar PV installation for your domestic property.

Understanding Solar Proposals

Understanding your quote & options

We know that quotes and options can be incredibly difficult to understand as they tend to be massively long and complicated (due to the heavy industry regulations).

Allow us to explain your quote to you and break down in simple steps.

The Benefits

  • Cost Transparency
  • Customised Solution
  • Financial Analysis

  • Return On Investment

  • System Performance
  • Warranty Information
  • Environmental Impact
  • Installation Timeline
  • Maintenance Requirements

Our Most Recent Projects

Take a look at our most recent Solar PV Installations for domestic properties here.

Our Latest News

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Pre-qualification enquiry form for Domestic Only

See if you qualify

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Are you a homeowner?
Are you looking to have your installation within the next 3 months?
Your Name
Address
Email Address
Phone Number
What are you interested in?
About your house
Number of bedrooms *
House type *
Type of roof covering *
Is your property a listed building? *
Are you in a conservation area? *
About your electricity consumption
What best describes your occupancy? *
How many Electric Vehicle’s do you have? *
Financial
How would you be funding your Solar Installation? *
Communication
Is your preference to be contacted by *